Reborn Baby Doll and Doll Kit Commission and Purchase Specifications
TERMS AND CONDITIONS : It is understood that you, client, are 18 years or older and are purchasing a piece of art. The credit card and/ or PayPal information you supply to us is true, correct, and complete; you are duly authorized to use such credit card for the purchase. You, client, acknowledge that this transaction is authorized and any attempt to file a claim at DM-H Studio or its owner disputing this fact is considered theft and will be prosecuted. You agree to be subject to Indiana, USA, jurisdiction and to pay any and all legal fees that are accrued due to fraudulent claims.
Shipping Risks: Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. If you encounter a shipping error or delay, call USPS (or any other specified carrier).
PAYMENTS : A non refundable deposit is required immediately via PayPal in order to hold a doll or place a custom order. This covers initial costs of materials such as the kit and to begin work. The balance is payable on completion of the work via PayPal (seller protection applies). If you wish to pay by installments, your predetermined payment amount is due on the specified date of each month (you choose the dates and are expected to fulfill). Once the balance is paid, the doll will be shipped USPS with tracking, signature, and insurance. You can expect regular progress photos. If you are unable to make payments in accordance to your payment plan (no more than seven  days overdue), you will forfeit your deposit and payments, and the doll will be put up for sale. At this time, you will have the choice of paying the remainder in full and still receive your doll.
GUARANTEES : Resales voids all guarantees because I cannot warrant that homes are free of pests and unpleasant odors. Wear from handling or storage, play by children, and exposure to pets and smoke also void all warranty. Shipping related problems need to be filed immediately with the shipping carrier's insurance department. I do, however, guarantee that my processes are standard in the industry. I use highest quality materials and spend much time reviewing details of each reborn doll. Images are taken in daylight as well as with flash. I microroot each reborn with high-quality mohair.
REFUNDS : If, after receiving your doll, you are dissatisfied, you have seven  days to report and return your doll for a full refund. No alterations are accepted; the transaction has to go through PayPal (or other as specified in writing); pictures and grounds for return have to be provided; exposure to smoke will void a refund because it makes the doll ineligible for resale.
Custom orders on any products are non-refundable due to the doll's specific modifications (i.e. hair color and eye color) and update images; deposits are non-refundable. All returns are subject to a twenty percent (20%) restocking fee.
KIT REFUNDS ARE NOT ACCEPTED due potential contamination of the silicone through contact with latex and other inhibiting materials.
We have no control over the many processing variables associated with working with the silicone kits including but not limited to the complexity of the project, aptitude of the user (experience and ability) and processing conditions such as environment. We always recommend doing a small-scale material test before applying paints for a critical project or application. Accordingly, you agree and acknowledge that you are accepting our products on an “as-is” and “with all faults” basis.
Modifications of the Specifications have to be in written form.
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